Refund Policy
Cancellation
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care itemsAny item that is returned more than 30 days after deliverySale items (if applicable). Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nautilustoy@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product, you have 72 hours from the arrival of the product to contact us about the defective unit. You can reach out to us here at nautilustoy@gmail.com.
Shipping
To return your product, you should email us at nautilustoy@gmail.com.
You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
We proudly offer free worldwide shipping via! Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 10 and 15 business days. Please consider any holidays, natural disasters, or pandemics that may impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and received only a part of it, don’t worry; you will receive your other items shortly after.
Track your order:
You will receive a confirmation email and/or text message if you provide a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit our tracking page.
Please allow 3 working days for the tracking information to show. (It will take time for the package to be delivered from our warehouse knife distribution center.)
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at nautilustoy@gmail.com. if you believe you have provided an incorrect shipping address.
Returns:
By placing an order , you are responsible for the cost of return shipping back . Please refer to our refund policy for further information on how to make a return.
Lost/Stolen Packages:
The Best Trends Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided to you on our tracking page. If you have any further questions on how to do this, please reach out to our customer support team at nautilustoy@gmail.com.
FAQ
1. How long do I have to cancel my order?
You may cancel your order within 48 hours of placing it. Please note that refunds may take 3-5 business days to post to your original form of payment.
2. What is your return policy?
Our return policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. Please note that certain items, such as health and personal care items, are non-returnable.
3. How do I initiate a return?
To initiate a return, please contact us at nautilustoy@gmail.com. Please provide your order details and the reason for the return. You will be responsible for the shipping costs associated with returning the item.
4. What is your shipping policy?
We proudly offer FREE worldwide shipping! Please allow 3-5 working days for us to fulfill your order before dispatching it. Once your order is dispatched, the estimated delivery time is between 10 to 15 business days, depending on your country or region. Please note that delivery times may be affected by holidays, natural disasters, or pandemics.
5. Can I track my order?
Yes, you will receive a confirmation email and/or text message with a tracking ID and a link to track the journey of your package. Please allow 3 working days for the tracking information to show.
6. What should I do if I provided the wrong shipping address?
If you believe you have provided an incorrect shipping address, please contact us immediately at nautilustoy@gmail.com. While we do our best to speed up processing and shipping, there may be a small window to correct the address.
7. What should I do if my package is lost or stolen?
If your tracking information states that your package was delivered to your address but you have not received it, please report it to your respective shipping carrier. We are not responsible for lost or stolen packages. If you have any further questions, please reach out to our customer support team at nautilustoy@gmail.com.
8. Do you offer refunds for sale items?
Unfortunately, we do not offer refunds for sale items. Only regular priced items may be refunded.
9. How do I contact customer support?
If you have any further questions or need assistance, please contact our customer support team at nautilustoy@gmail.com. We are here to help!
About order :
Order Confirmation
Once you have successfully placed an order on our website, you will receive an order confirmation email. This email will include details of your purchase, including the total amount due, item(s) ordered, and shipping information. Please review this confirmation carefully to ensure accuracy.
Payment Authorization
By placing an order , you authorize us to charge the designated payment method for the total amount due. This authorization confirms your agreement to proceed with the purchase and acknowledges that you are responsible for the payment.
Order Cancellation
If you need to cancel your order, please contact our customer support team as soon as possible. We can only process cancellations within 48 hours of placing the order. Once the cancellation is confirmed, we will initiate a refund to your original form of payment. Please allow 3-5 business days for the refund to be processed and reflected in your account.
Refunds
If you are eligible for a refund, we will process it promptly according to our refund policy. Please refer to our Refund Policy for detailed information on eligibility criteria and the refund process.
Disputes and Chargebacks
In the event of any disputes or chargebacks, we encourage you to contact our customer support team first. We are committed to resolving any issues or concerns you may have in a fair and efficient manner. Initiating a chargeback without prior communication may result in delays and additional fees.
Updating Billing Information
If you need to update your billing information, such as your credit card details or shipping address, please log in account and make the necessary changes. Keeping your information up to date ensures a smooth and accurate billing process.
Contact Us
If you have any questions or need further clarification regarding our billing terms and conditions, please don't hesitate to contact our customer support team. You can reach us via email at nautilustoy@gmail.com, and our dedicated team will be happy to assist you.
Thank you for choosing . We appreciate your trust and look forward to providing you with exceptional products and services.